Privacy Policy

Effective October 1, 2026

Your housing record belongs to you. We don't sell your information, and landlords only see your report when you choose to share it with them.

This policy explains how Tenr ("Tenr," "we," "us") collects, uses, and protects information when you use checktenr.com and our text messaging service.

Information we collect

• Account details: your name, phone number, email address (optional), and the motel or property and city where you're staying.
• Payment records: payment amounts, dates, due dates, and the proof you submit, such as photos of cash receipts, card receipts, money orders, and money order stubs. We use automated text recognition to read details like dates, amounts, and serial numbers from these images.
• Photo details: when you take a payment photo in the Tenr app, we record the time and location it was taken so we can confirm it.
• Sharing fee payments: if you pay to share your report, your payment is handled by our payment processor. We don't store your full card number.
• Bank or card payment data, only if you choose to connect an account in the future. We would receive this through a secure third-party service, and only for payments related to your housing.
• Consent records: whether you agreed to receive text messages, when, and the wording you agreed to.
• Report activity: when a landlord or property views a report you shared, including the name and property they provide.

How we use your information

• To create your account and build your housing payment report.
• To check that payment proof is genuine, such as matching dates, amounts, and serial numbers. We don't contact your motel or hotel to confirm payments.
• To help you recover your account if you lose access or change phone numbers, using your last name and motel history, or an ID check in person.
• To send you one-time sign-in codes, payment confirmations, report notices, alerts when your report is viewed, and lease confirmation requests.
• To show you your own progress, such as on-time payments and documented weeks.
• To improve Tenr and protect it against fraud.

Who sees your information

• Landlords and properties you choose. Landlords cannot search for you. They can only see a report you share through a link or printed QR code, and we notify you when they view it. Once you confirm you've signed a lease, all of your links and QR codes stop working.
• Service providers that help us run Tenr, such as our database host, text messaging provider, email provider, payment processor, and text recognition service. They may only use your information to provide services to us.
• When required by law, such as a valid court order.

We do not sell your personal information. We do not share your mobile number or text messaging consent with third parties or affiliates for marketing purposes.

Tenr does not currently report payment information to credit bureaus. If that changes, we will update this policy and ask for your permission first.

Text messages

If you sign up with your phone number, we text you one-time codes to sign in. If you also opt in to notifications, we text you payment confirmations, report-ready notices, and alerts when your report is viewed. Message frequency varies. Message and data rates may apply. Reply HELP for help, LOCK to pause access to your report, or STOP to opt out at any time. See our Terms of Service for details.

Your choices

• Lock your report at any time to stop anyone from viewing it, including by replying LOCK to a view alert.
• Recover your account if your phone is lost or you change your number: on the sign-in page, enter your last name and a motel you've stayed at (current or former), then confirm the one-time code we text to your new number and your existing PIN. Couldn't verify it that way? Contact hello@checktenr.com — you can also recover in person, at a library, or through a case manager if you have one.
• Stop text notifications by replying STOP.
• Ask for a copy of your information, or ask us to correct or delete it, by emailing hello@checktenr.com.

You can edit a payment entry within 72 hours. After that, entries can't be edited or deleted, but we add notes to correct mistakes so your record stays complete.

How long we keep information

We keep your information while your account is open so your payment history stays complete. If you ask us to delete your account, we delete your information within 30 days, except where we must keep records by law or to prevent fraud.

Security

We use access controls and encryption in transit to protect your information. No system is perfectly secure, so please keep your phone and sign-in codes private.

Age

Tenr is for people 18 and older. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we make important changes, we will post the new policy here and let you know by text or email before they take effect.

Contact us

Email hello@checktenr.com with any questions about your privacy.